CONFIRMING YOUR RESERVATION

For your convenience, email and text message reminders are sent for reservations.  Please ensure that you are receiving all communications as we require that reservations be confirmed.  Simply click the “CONFIRM” button in your email or reply “C” to your confirmation text.  In the event your reservation is not confirmed, we will assume you are not able to keep your reservation and it will be removed from the schedule.

CANCELLATIONS

As a courtesy to other guests and our staff, if you need to cancel, reschedule or change the type of reservation, please do so at least 2 days in advance. We cannot ensure service for late arrivals.  When you make a reservation with us, we make it exclusively yours.  In the event that you do not give us proper notice to cancel or alter your reservation, rescheduling and future reservations will require prepayment. You may book a reservation based on same day availability or you can reserve via our online booking system.  In the event that you do not arrive for your confirmed reservation, you will be charged for the service you had reserved.

DEPOSITS

When booking online, booking multiple reservations or reservation that requires over 2 hours of time, you may be required to make a deposit.    Color corrections or reservations over 3 hours of time require a 50% deposit.  At the time of booking your reservation(s), a deposit will be collected.  All deposits are non-refundable and are applied towards your services. We kindly ask that you provide at least a 2-day notice to cancel your reservation OR you move your reservation to a different time or day.  If you provide 1 day or less of a notice, your deposit is forfeited and will not be applied to your services.

SERVICE GUARANTEE

We want you to be satisfied with any services you receive in our salon.  If you are not, please contact us as soon as possible.  We do offer a complimentary follow-up reservation provided we are contacted within 7 days of your original reservation.  Hair color services can only be guaranteed if the stylist recommended products are purchased.  ColorProof provides unsurpassed color protection as well as a 30-day guarantee for their products.

CHILDREN

Out of respect for all salon guests and in our efforts to provide a relaxing and professional environment, children are welcome when they have a reservation only.  We ask that any reservation for your child be booked at a separate day or time than your own reservation.  Our staff is here to accommodate your scheduling needs.